Managing outcomes, process and cost in a managed care environment
Increasing constraints on reimbursement, budgets, & personnel do not permit a quality-at-any-cost mindset. High-quality results within cost constraints are possible only when middle managers clearly define clinical & service outcomes, efficient & effective processes for service delivery, & realistic time targets to help employees prioritize workloads. Managing Outcomes, Process, & Cost in a Managed Care Environment provides the means for managers to define these outcomes & processes for their specific setting. Each of the book's five parts addresses a fundamental management function: planning, designing processes & systems, measurement/data collection, assessment/analysis, & performance improvement. An "action section" in each part provides concrete resources & tools for implementing the ideas & strategies presented.Winner of 3 AJN Book of the Year Awards in the categories of Managed Care, Nursing Management, & Quality Improvement/Risk Management
ix, 260 pages : illustrations ; 29 cm
9780834209121, 0834209128
35856134
Planning
Process design
Measurement
Assessment
Performance improvement
App. A. Process management tools
App. B. Facilitator survival guide