Total Quality Management, (Revised Edition)

achieve action activities analysis appraisal audit average benchmarking check sheet communication continuous improvement control chart control limits cost criteria customer requirements customer satisfaction defect design of experiments determine diagram document effective employees engineering ensure environmental evaluation EXAMPLE PROBLEM factors failure mode FMEA goals house of quality identify implementation industry interaction internal involved loss function manufacturing matrix measurement ment method nonconforming objectives operation organization organization's organizational percent performance planning procedures process control process FMEA product or service products liability quality by design Quality Digest Quality function deployment quality improvement Quality Management Quality Progress quality system reduce relationship response sample shown in Figure Six Sigma specifications standard deviation statistical statistical process control strategy subgroup supplier Table target technical descriptors techniques tion total productive maintenance Total Quality variable variation