Introduction to MarketingJuta and Company Ltd, 2005 - 330 halaman With a full explanation on the basic principles of marketing, this guidebook helps readers answer such questions as What is marketing? What is a marketing forecast? and What is the best way to conduct market research? Written by professionals for students and entrepreneurs, this text also features international case studies, numerous up-to-date examples of the latest developments and trends in marketing, and tried and tested information that helps students learn. |
Isi
The place of the marketing function in the business | 6 |
Relationship marketing | 13 |
The modern marketing environment of business | 19 |
The variables in the macroenvironment | 28 |
The history of Butterfield | 35 |
Perception | 43 |
Lifestyle | 51 |
Social class | 54 |
Personal selling | 150 |
Direct marketing | 156 |
Summary | 162 |
Identifying pricing objectives | 169 |
Set list or quoted price | 177 |
The marketing environment | 185 |
Obtaining and using marketing information | 187 |
Adaptation of the traditional marketing mix | 195 |
Segmenting the consumer market | 60 |
Product positioning | 77 |
Market research | 86 |
Summary | 103 |
Product decisions | 105 |
Branding packaging and labelling | 111 |
Summary | 117 |
Distribution and its interaction with the other marketing instruments | 123 |
Franchising | 129 |
Promotion decisions | 135 |
The planning implementation and control of | 201 |
Marketing control | 219 |
The marketing audit | 228 |
Marketing and the Internet | 236 |
Summary | 264 |
Classification of services | 270 |
Client service | 291 |
Service recovery strategy | 301 |
References | 316 |
Istilah dan frasa umum
action activities advertising analysis areas behaviour benefits brand called campaign changes channel chapter client communication competitive competitors consider consumer cost create decision Definition deliver determine direct discussed distribution effect elements employees ensure environment example expectations factors Figure groups identify important increase individual industry influence internal Internet involved look manufacturer market segmentation marketing Marketing management marketing mix means measured methods motives namely needs objectives offering opportunities organisation performance person physical position problems product or service profit promotion purchase questions receive refers relations relationship response result retailers sampling satisfaction segmentation selection selling service product service provider situation Source South Africa specific standards strategy success target market tion types usually wants