Crisis Management By Apology: Corporate Response to Allegations of WrongdoingRoutledge, 21 Apr 2006 - 264 halaman This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan. The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises. |
Isi
1 Introduction | 1 |
2 Apologia Social Drama and Public Ritual | 19 |
3 Legality and Liability | 40 |
4 Apologetic Ethics | 58 |
Politicians Sports Figures and Media Celebrities | 79 |
Retail Manufacturing and NotforProfits | 121 |
Institutional Religious and Governmental | 165 |
Corporate Apologia Ideology and Ethical Responses to Criticism | 204 |
References | 219 |
Author Index | 241 |
247 | |
Edisi yang lain - Lihat semua
Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing Keith Michael Hearit Pratinjau terbatas - 2006 |
Crisis Management by Apology: Corporate Responses to Allegations of Wrongdoing Keith Michael Hearit Pratinjau tidak tersedia - 2006 |
Crisis Management by Apology: Corporate Responses to Allegations of Wrongdoing Keith Michael Hearit Pratinjau tidak tersedia - 2006 |
Istilah dan frasa umum
Abercrombie & Fitch accept accident acknowledged allegations announced apologetic apologetic discourse apologetic exchange apologist apology argued ask for forgiveness attempt attorney Barstow behavior Benoit Bradsher Brownstein casuistry catalog claim communication company’s consumers context corporate corrective action criticism damage decision defense Doris Kearns Goodwin drama Ehime Maru Eliot Spitzer Engelstad ethical face fact factors families Finally Firestone tires Firestone’s Ford Explorer Ford’s Goodwin Greeneville guilt harm Hearit individuals injured parties institutions issue Jacques Nasser Japanese John Lampe John Rocker Kenneth Starr Kupchella lawsuits Lewinsky Masatoshi Ono McTaggart million Monica Lewinsky moral Myers Nasser Native American Navy North Dakota offense offer organization organization’s organizational performance plagiarism President Clinton problem public relations recall reconciliation Red Cross regret relationship responsibility result rhetoric ritual ritualistic Rocker safety Sciolino seek social speech stakeholders stance Sterngold strategy of denial Tavuchis tion vehicle victims Waddle wrong wrongdoing York