Hotel Front Office ManagementWiley Global Education, 24 Agu 2011 - 512 halaman Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics. |
Isi
| 1 | |
Hotel Organization and the Front Office Manager | 41 |
Effective Interdepartmental Communications | 78 |
Property Management Systems | 100 |
Systemwide Reservations | 135 |
Revenue Management | 173 |
Guest Registration | 194 |
Managing the Financials | 232 |
Preparation and Review of the Night Audit | 270 |
Managing Hospitality | 317 |
Training for Hospitality | 344 |
Promoting InHouse Sales | 372 |
Security | 392 |
Executive Housekeeping | 423 |
Glossary | 460 |
Index | 475 |
Edisi yang lain - Lihat semua
Istilah dan frasa umum
accounts activities additional allows amount analysis applications areas arrival assist budget cash chapter charges checkout communication concept concerning continues corporate costs credit card daily deliver determine develop director discuss effective efforts electronic employees equipment establishment example executive Figure fire folio food and beverage front desk clerk front office manager goals guest room hospitality housekeeping important income indicates industry International lodging Lounge maintain maintenance marketing and sales meeting method module needs night audit occupancy offer OPEN operating opportunity option organization payment percent performance person position posting prepare presented procedures profit received registration requests reservation responsible Restaurant revenue management room rates safety schedule situation staff status stay supervisor tion Tips yield