Customers who make frequent purchases from the Superintendent of Documents will find a deposit account a convenient method for ordering publications and subscriptions. 1. A minimum deposit of $50 is required to open a deposit account. Upon receipt of your remittance by this Office, you will be assigned a unique deposit account number against which you may place future orders. A positive balance must be maintained in your account in order to place future deposit account orders. Requests to open a deposit account should be submitted separately and addressed to the Superintendent of Documents, U.S. Government Printing Office, Washington, D.C. 20402. Customers should send all deposits to their accounts separately from orders. 2. For prompt and speedy service when ordering both publications and subscriptions to be charged to your prepaid account, please use separate order forms. Forms may be obtained from the Superintendent of Documents by request. Be sure to include a deposit account number when placing deposit account orders. 3. You will receive a monthly statement regarding the status of your deposit account provided there has been activity on the account during the previous month. The statement will indicate all charges made against the account during the month and the remaining balance. An account with a positive balance may be closed upon a customer's written request. 4. We suggest that deposit account customers maintain a balance sufficient to cover three months' purchases to assure prompt processing of their orders and to avoid the necessity of forwarding frequent deposits. Invoicing Currently, Federal agencies, state and local agencies, and college bookstores may submit orders unaccompanied by remittance to the Superintendent of Documents. These customers are invoiced for the cost of the products supplied to them. All other customer orders must be prepaid. 1. To facilitate invoice processing, agencies should include a purchase order number on all agency purchasing order forms and have the forms signed by a purchasing official. They should also include a "bill to" address, a "ship to" address and funding data. 2. To avoid duplicate shipments, agencies should not send confirmation copies of their purchase orders. They should clearly indicate if payments are for previously submitted orders and include GPO's invoice number with the payments. G. Additional Remittance Information for International Customers 1. Customs and international mailing regulations require special handling of all orders that are mailed outside of the United States. The Superintendent of Documents charges an additional 25 percent of the current domestic selling price of a publication or subscription service to cover the special handling charges. We also require that remittance be made in advance of shipment. We request that all correspondence with this Office be in English. 2. International customers should remit by International Postal Money Order, by a draft on a United States or Canadian bank, (in U.S. dollars) or by UNESCO Coupons. We cannot accept drafts from foreign branches of an American bank. Orders received with postage stamps, International Response Coupons, or foreign currency are not acceptable and will be returned unprocessed. 3. To guarantee the price of a publication for purchase at a future date, customers may request a pro forma invoice. This invoice quotes the title of the publication, its price, and special handling charges. It is valid for 90 days from the date of the quote. 4. Unless otherwise specified by the customer, shipments for international orders will be sent surface mail. Airmail rates for publications vary according to the weight of the shipment and its destination. Airmail rates for individual issues of subscription services remain constant through the term of the service. The Superintendent of Documents recommends that international customers request airmail service for dated periodical subscription services. Information on airmail rates may be obtained by telephone (202-783-3238), telex (TWX #710 822-9413 ANSWER BACK USGPO WSH) or by mail. REMINDER: Prices of publications are subject to change without notice and the prices charged on your order will be those in effect at the time your order is processed, with the exception of those who have requested a pro forma invoice in advance or have obtained a valid price quote. COMPLAINTS A. Orders for Publications 1. If you have a problem with a publication order, allow four weeks for mailing and processing time if the order was sent by mail. Allow three weeks if the order was placed by telephone. 2. Please clearly explain the problem and provide a copy of the order, along with proof of payment. Also include a telephone number where you can be reached during business hours. 3. Address all inquires to: Chief, Service Section U.S. Government Printing Office NOTE: We do not accept the return of publications for exchange or credit unless an error was made in processing your order, or if your order was received in faulty condition. If an adjustment is necessary, return your order document or shipping ticket, along with proof of payment (cancelled check-front and back, VISA, MasterCard or Superintendent of Documents Deposit Account number). All claims must be submitted within six months from the date of your order. DO NOT RETURN ANY PUBLICATION UNTIL NOTIFIED TO DO SO. B. Orders for Subscriptions 1. Allow a minimum of 6 weeks before inquiring about a subscription service. 2. In your letter of inquiry include the title of the subscription, the subscription symbol (List ID), the date of the order, the order number, the subscriber address and proof of payment. Be as specific as possible about the problem (e.g., specify missing issues, quantity, whether a new or renewal order, etc.) 3. Address all inquiries to: Chief, Subscription Research Section U.S. Government Printing Office C. Deposit Accounts 1. Allow 3 weeks before a new deposit account can be activated and before the new account number will be sent to the account holder. 2. If the problem relates to charges made against the account, include a copy of the statement and annotate the charges in question. Chief, Deposit Account Section U.S. Government Printing Office Phone numbers for the offices listed above may be found in the directory on the following page. If you receive defective publications or you are dissatisfied with the responses from any of these offices, address all inquires to: LIST OF SPECIAL MATERIALS Errata sheets, change notices, binders, and other materials not warranting a separate bibliographic description are listed below. The list is in Supt. of Docs. classification number order. Each entry in the list includes title, date, Supt. of Docs. item number, stock number, and price, as applicable. Definitive designs for naval shore facilities, P-272, part II, Change 1. September 1979. Neutron dosimetry. [Dec. 1981.] Anaerobic Bacteria growth promotion. [Dec. 1981.] Metallic precipitates production in refractory oxides. [Dec. 1981.] Nuclear dual purpose electric/desalination plants. [Dec. 1981.] Nitrogen oxide removal from gas streams. [Dec. 1981.] Formaldehyde colorimetric analysis. [Dec. 1981.] Solid sorbent formaldehyde monitoring. [Dec. 1981.] Chrometography and ion exchange on organophosphorus zirconium compounds. [Dec. 1981.] Wide range high-temperature gas flowmeter. [Dec. 1981.] An Evaluation of nonelectrical energy transmission options. [Dec. 1981.] Disaggregate data on energy use in residential and commercial buildings. [Dec. 1981.] Instrumentation for 0.75-inch travel, 10-microinch resolution, microinterferometer dimen- Bus annunciator system. [Dec. 1981.] Interferometric testing of diamond turned surfaces. [Dec. 1981.] Multiprotection design. 1981 summer institute [announcement]. January 1981. Item Application to file petition for naturalization in behalf of child. Instructions. Rev. 3-30-80. The unemployment rate as an economic indicator [reprint]. 1979. The influence of energy on industry output and employment [reprint]. 1980. What is a current equivalent to unemployment rates of the past? [reprint]. 1979. The Fair Labor Standards Act: changes of four decades [reprint]. 1979. State labor legislation enacted in 1978. [reprint]. 1979. Occupational opportunities for college-educated workers, 1950-75 [reprint]. 1978. The labor force status of older workers [reprint]. 1979. Recent trends in worktime: hours edge downward [reprint]. 1980. Research summaries. The first work-injury data available from new BLS study [reprint]. 1979. The job outlook for college graduates through 1990 [reprint]. 1980. Crew for the third Space Shuttle orbital test. Item 830-H-6. Federal aviation regulations. Pt. 61, certification pilots and flight instructors. Jan. 25, 1982. Item 431-C-13. S/N 050-007-00601-2. $1.75. Federal aviation regulations. Pt. 127, certification and operations of scheduled air carriers with helicopters. Jan. 23, 1982. Item 431-C-13. TD 4.6:145/2/ch.7 TD 4.6:159/ch.10 TD 4.8/2:6000.15 A/ch.3 TD 4.8/5-135-3 B/ch.2 TD 5.8:M 53/ch.1 Federal Aviation Regulations. Pt. 145, repair stations. Jan. 23, 1982. Item 431-C-13. S/N Federal Aviation Regulations. Pt. 159, national capital airports. Nov. 30, 1981. ●Item General maintenance handbook for airway facilities. 10/5/81. Item 431-C-4. Air taxi operators and commercial operators. 1/12/82. Item 431-A-27. Item 943. CH-1 to the merchant ship search and rescue manual (MERSAR) (COMDTINST M 16130.1) Item 934-A. |