Out of the Crisis, reissueMIT Press, 16 Okt 2018 - 448 halaman The classic and deeply influential work on business management, leadership, problem solving, and quality control—based on Denning’s famous 14 Points for Management. Now reissued for the managers and leaders of today! Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to: • Stay in business • Protect investment • Ensure future dividends • Provide more jobs through improved product and service In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert. |
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| 1 | |
| 17 | |
3 DISEASES AND OBSTACLES | 83 |
4 WHEN? HOW LONG? | 127 |
5 QUESTIONS TO HELP MANAGERS | 133 |
6 QUALITY AND THE CONSUMER | 143 |
7 QUALITY AND PRODUCTIVITY IN SERVICE ORGANIZATIONS | 157 |
8 SOME NEW PRINCIPLES OF TRAINING AND LEADERSHIP | 213 |
11 COMMON CAUSES AND SPECIAL CAUSES OF IMPROVEMENT STABLE SYSTEM | 265 |
12 MORE EXAMPLES OF IMPROVEMENT DOWNSTREAM | 317 |
13 SOME DISAPPOINTMENTS IN GREAT IDEAS | 331 |
14 TWO REPORTS TO MANAGEMENT | 339 |
15 PLAN FOR MINIMUM AVERAGE TOTAL COST FOR TEST OF INCOMING MATERIALS AND FINAL PRODUCT | 349 |
16 ORGANIZATION FOR IMPROVEMENT OF QUALITY AND PRODUCTIVITY | 397 |
17 SOME ILLUSTRATIONS FOR IMPROVEMENT OF LIVING | 405 |
TRANSFORMATION IN JAPAN | 415 |
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